Payment Policy
At BeeKrowd, we are committed to providing a safe, transparent, and convenient payment experience for all our customers. Below are our detailed payment methods and regulations.
1Payment Methods
BeeKrowd supports a variety of payment channels to provide maximum flexibility for our customers. All transactions are protected by 256-bit SSL encryption technology and comply with international PCI DSS security standards.
MoMo E-Wallet
Fast payment via the MoMo app by scanning the QR code displayed at checkout. Maximum transaction limit of 50,000,000 VND per transaction. Processing time: instant.
Domestic ATM Card (MoMo)
Pay with a domestic ATM card via the MoMo gateway (Napas). Supports most banks in Vietnam. Processing time: instant after OTP confirmation.
International Credit / Debit Card (MoMo)
Pay securely with Visa, Mastercard, or JCB on the MoMo gateway. Card details are never stored on BeeKrowd. Processing time: instant.
Cash on Delivery (COD)
Available for all orders under 10,000,000 VND. Pay directly in cash or via transfer to the delivery staff upon receiving the product. COD fees are fully covered by BeeKrowd.
2Payment Processing
Place Order: After completing your order, the system will send a confirmation email with detailed information and your order ID.
Payment Confirmation: For online payments via MoMo, the system confirms instantly. For COD orders, payment is collected on delivery.
Order Processing: Your order will be transferred to the warehouse for preparation and packaging after successful payment confirmation. Average processing time: 1-2 business days.
Delivery: The order will be handed over to the shipping carrier and delivered within the estimated time stated in our shipping policy.
3Transaction Security
BeeKrowd implements the most advanced security measures to ensure every transaction is absolutely safe:
- ✓SSL 256-bit Encryption: All data transmitted between your browser and BeeKrowd's servers is encrypted at the highest level.
- ✓No Card Information Storage: BeeKrowd absolutely does not store credit/debit card numbers, CVV codes, or any sensitive customer information on our system. All card transactions are processed directly through PCI DSS-compliant payment gateways.
- ✓Two-Factor Authentication: High-value transactions require additional verification via OTP sent to your registered phone number or email.
- ✓24/7 Monitoring: Our automated fraud detection system operates continuously, alerting and blocking suspicious transactions in real time.
4Currency & Pricing
Product prices listed on the website include:
- ✓Listed Price: The final price of the product, including value-added tax (VAT) as prescribed by Vietnamese law.
- ✓Shipping Fee: Calculated separately based on order weight and delivery address. Shipping fees will be clearly displayed at checkout before you confirm your order.
- ✓Currency: All listed prices and transactions are conducted in Vietnamese Dong (VND).
5Payment Issues & Refunds
If you encounter any issues during the payment process, please contact BeeKrowd's customer support team immediately via:
support@beekrowd.com
📞 Hotline
0376 372 727
Monday - Friday, 8:00 - 17:00
Refund Policy: In case of transaction errors or duplicates, BeeKrowd guarantees a refund within 5-7 business days from the confirmation of the issue. The refund will be made via the same payment method you used. For MoMo payments, refunds may be processed faster, within 1-3 business days.
This Payment Policy is effective as of January 1, 2025. BeeKrowd reserves the right to update this policy at any time. Any changes will be announced on our website.