Privacy

Privacy Policy

At BeeKrowd, your privacy and the security of your personal data are our top priorities. We are committed to protecting your information with the highest security standards and transparency in all data processing activities.

1Purpose & Scope of Information Collection

BeeKrowd collects personal data only to the extent necessary for our business operations and to provide you with the best shopping experience. The types of information we collect include:

Personal Identification Information

Full name, phone number, email address, shipping address, date of birth (optional).

Transaction Information

Purchase history, favorite products, product reviews, IP address, and browser information.

Payment Information

Bank account details (account number, account holder name) — only collected when you make a transaction.

Interaction Data

Cookie data, browsing behavior, access times, most viewed product pages.

We use the collected information for the following purposes:

✓Processing and confirming orders, shipping products.
✓Contacting customers for support, answering inquiries, and handling complaints.
✓Sending promotional offers, special deals, and new product updates (only with your consent).
✓Improving service quality, personalizing shopping experience, and developing new products.
✓Detecting and preventing fraudulent activities, protecting system security.

2Data Protection Commitment

BeeKrowd implements strict data protection measures in accordance with international standards:

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End-to-End Encryption

All data transmitted between your device and BeeKrowd's servers is encrypted using TLS 1.3 protocol with 256-bit SSL certificates. Stored data is encrypted with AES-256 at the database level.

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No Third-Party Sharing

BeeKrowd absolutely does not sell, exchange, or disclose customer personal information to any third party, except: (a) Legal requests from competent state authorities; (b) Sharing with logistics partners under confidentiality agreements for delivery purposes; (c) With explicit customer consent.

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Internal Access Control

Only authorized employees have access to personal data, and only within their assigned work scope. All access is logged and monitored 24/7.

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Legal Compliance

BeeKrowd strictly complies with Decree 13/2023/ND-CP on personal data protection of the Vietnamese government and other relevant legal regulations.

3Your Rights Regarding Personal Data

Under Vietnamese law and international data protection standards, you have the following rights:

Right to be Informed

To be notified about the purpose, scope, and methods of personal data processing.

Right to Access

To view and copy your personal data that we are storing.

Right to Rectify

To request updates or corrections to inaccurate or incomplete information.

Right to Erasure

To request deletion of personal data, unless otherwise required by law.

Right to Object

To object to the use of your data for advertising and marketing purposes.

Right to Complain

To file a complaint with the authorities if a data protection violation is detected.

To exercise any of the above rights, please contact us via email [email protected] or call our hotline 0376 372 727. We will process your request within 7 business days of receiving a valid request.

4Cookie Usage

The BeeKrowd website uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device when you visit our website. The types of cookies we use include:

•Essential Cookies: Required for website operation, including account authentication and shopping cart functionality.
•Analytics Cookies: Collect anonymous data about how you use the website, helping us improve your experience.
•Marketing Cookies: Show advertisements relevant to your interests. Only activated with your consent.

You can manage or disable cookies through your browser settings at any time. However, disabling cookies may affect some website functionalities, including your ability to maintain your shopping cart and stay logged in to your account.

5Data Retention Period

BeeKrowd only retains personal data for as long as necessary for the collection purpose or as required by law. Specifically:

•Account information and purchase history: 5 years from the last interaction.
•Cookie data: 12 months or until you clear your browser cookies.
•Anonymous analytics data: 26 months per Google Analytics policy.
•Financial transaction data: 10 years as required by accounting and tax regulations.

6Connected Social Media Accounts (Social Center)

Social Center at beekrowd.com/admin/social is an internal tool that lets authorized BeeKrowd team members write a post once and publish it to connected social media accounts, including TikTok, YouTube, LinkedIn, Facebook, Instagram, Threads and X. When you connect an account, we handle data as follows:

•Data received from the platform: the account identifier (for TikTok, the open_id), display name and avatar, used only to show which account is connected.
•Access and refresh tokens: encrypted with AES-256-GCM before they are stored, and used only to publish when you click Post.
•TikTok posting information (creator_info): the creator's nickname, privacy level options, comment/duet/stitch settings and maximum video duration, read from TikTok when you compose and publish so we can show your choices.
•Post content: text, images or videos, your privacy choices and the publishing status are stored to show the post history. Media is sent to a platform only when you publish to that platform; videos may be archived in BeeKrowd's Google Drive.
•We do not sell this data, use it for advertising, or share it with any third party other than the platforms you choose to publish to.
•Revoking and deleting: you can disconnect an account in Social Center (its tokens are deleted immediately) or remove the app's access in TikTok's connected apps settings. To request deletion of post history and uploaded files, contact [email protected].

7Contact Information

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights regarding your personal data, please contact us:

📧 Email

[email protected]

📞 Hotline

0376 372 727

Monday - Friday, 8:00 - 17:00

🏢 Address

Dreamplex, 21 Nguyễn Trung Ngạn, Phường Sài Gòn, TP Hồ Chí Minh, Việt Nam

🕐 Working Hours

Monday - Friday: 8:00 - 17:00

This Privacy Policy is effective as of January 1, 2025. BeeKrowd reserves the right to update this policy at any time. Any changes will be announced on our website. We encourage you to check this page periodically for the latest updates.