Return & Refund Policy
BeeKrowd is committed to your complete satisfaction. If you are not fully satisfied with your purchased product, we are ready to assist with returns and exchanges under the clear and transparent policy outlined below.
1Return Eligibility
BeeKrowd accepts returns within 14 days from the date you receive your order. Products are eligible for return when they meet all of the following conditions:
Product in Original Condition
The product must be unused, unwashed, with no signs of wear or being tried on (except for reasonable size checking). All original tags and labels must be intact.
Complete Packaging
Products must be returned in their original BeeKrowd packaging (box/bag) along with all accessories, manuals, warranty cards, and any included gifts.
Proof of Purchase
Please provide your order ID or receipt (order confirmation email) for verification. If you cannot find your receipt, please contact support for lookup via personal information.
2Return Cases
Manufacturer Defect
Products with quality defects: loose seams, incorrect printing, severe color discrepancies, torn or structurally damaged items. In this case, BeeKrowd will replace the product completely free of charge and cover all shipping costs.
Wrong Product / Wrong Size
If you receive a different product than ordered (wrong color, size, or style), or the size doesn't fit. BeeKrowd supports exchanging for the correct product or size. You pay return shipping; BeeKrowd covers shipping for the replacement item.
Change of Mind
If you change your purchase decision or are not satisfied with the product. BeeKrowd accepts returns within 7 days of receipt. You pay shipping both ways. A 10% restocking fee may apply.
3Return Process
Contact Support
Email support@beekrowd.com or call 0376 372 727 with your order ID, reason for return, and product photos (if defective/damaged). Support will respond within 4-8 business hours.
Request Confirmation
BeeKrowd confirms your return request within 24 hours. If approved, we will send detailed instructions on how to return the item along with a return shipping label (if applicable).
Ship the Product Back
Package the product according to BeeKrowd's standards (original packaging, all accessories) and ship to the provided warehouse address. For manufacturer defects, BeeKrowd will arrange free pickup.
Inspection & Processing
After receiving the returned item (typically 3-7 days), BeeKrowd will inspect it within 2-3 business days. If it meets the conditions, we will ship the replacement or process the refund.
Completion
For exchanges: the new product will be shipped within 2-3 business days. For refunds: the amount will be returned via the original payment method within 5-7 business days.
4Non-Returnable Items
The following items are not eligible for return, except for manufacturer defects:
5Refund Processing Time
| Payment Method | Refund Time |
|---|---|
| MoMo Wallet | 1-3 days |
| VNPay QR | 3-5 days |
| Bank Transfer | 3-5 days |
| Cash (COD) | 5-7 days |
This Return & Refund Policy is effective as of January 1, 2025. BeeKrowd reserves the right to update this policy at any time. Any changes will be announced on our website.