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Healthcare/Client

Evolve Clinic

One system for the whole journey of a clinic's client.

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One client through Evolve Clinic
  1. Explore

    Services, team, articles

  2. Book

    Pick a service, a practitioner, a time

  3. Treat

    Clinical notes, treatment plan

  4. Follow

    Client portal

  5. Care

    Shop, packages, rewards

Type
Physiotherapy clinic
Platform
Neko, a Clinic Operating System
Website
phongkhamevolve.com
Scope
  • Design
  • Engineering
  • Booking and records
  • Client portal
01Problem

Client records are scattered.

Every tool holds one piece of the same client.

Before a shared system
Excel and drives

Client lists, records and attachments in several places

Messages and calendars

Bookings and reminders across many channels

%
Paper notes and invoices

Treatment and payment live in other tools

02Journey

From exploring to aftercare.

One record goes with the client through every step.

01Before the visit
02At the clinic
03After treatment
01
Before the visit
Explore

Services, team, articles

Client
02
Before the visit
Book

Service, practitioner, time, email check

Client
03
At the clinic
Treat

Clinical notes, treatment plan, exercises

Practitioner
04
At the clinic
Pay

Invoice, payment, treatment package

Clinic
05
After treatment
Follow

Appointments, plans, orders on their own portal

Client
06
After treatment
Care

Shop, reward points, refer a friend

Client

Client → Booking → Practitioner → Treatment → Clinical record → Payment → Package → Shop → Rewards.

03Online booking

Booking is the door into the record.

Service, practitioner, time, then straight into the system.

New or returning client

Enter details, create a profile, verify email

Service, practitioner, time

Matched to the practitioner's schedule and specialisation

Straight into the record

The appointment sits on the client's record, not a separate system

Online booking
04Records and treatment

One record for everything.

The single source of truth between clinic and client.

Client record

Profile, appointments, invoices, packages, attachments, medical information

Clinical notes and treatment plans

Note templates, body charts, an exercise library

Informed consent

Keeps what the client agreed to, when, for which session

Records and treatment
05Client portal

Clients follow up themselves.

A dedicated portal for the clinic's clients.

Appointments, orders, packages

All in one place

Treatment plans and files

Follow the course of treatment

Finish the profile

Email verification, details, agreements, informed consent

Client portal
06Shop, packages and rewards

After treatment, clients come back.

Sell products, packages and keep clients.

A shop for care products

Products, stock, orders, payments

Treatment packages

Buy once, drawn down with each appointment

Keeping clients coming back

Points, tiers, coupons, referrals, gift cards

Shop, packages and rewards
07Multi-workspace platform

Many clinics, one platform.

Each workspace has its own data and access.

Separate workspaces

Users, practitioners, clients, settings and templates per clinic

Four access levels

None, view, edit, manage, per module

Three layers of users

Platform admin, clinic staff, clients

Workspaces and permissions
08Numbers

Numbers.

The scale of the Neko system behind Evolve.

hops from client to rewards
9
blocks: client journey, operations, commerce, retention, wellness
5
access levels: none, view, edit, manage
4
layers of users: platform, clinic, client
3

Breadth of the system

9
Hops in the journey
5
Main blocks
4
Access levels
3
User layers

09Scope

What we built.

From the website to running the clinic.

Deliverables

Website and online booking
Client records, clinical notes, treatment plans
Informed consent
Client portal
Shop, treatment packages, rewards
Payments, notification email, multi-workspace and permissions

Scope

  • Design
  • Engineering
  • Booking and records
  • Client portal

Who it is for

  • The clinic's clients
  • Practitioners
  • Front desk and clinic managers
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