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Digital commerce/Client project

Bos

Customers order online, the order reaches the right BOS store.

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One order through Bos
  1. Discover and shop

    Website, products, cart

  2. Checkout

    Details, OTP, payment

  3. Routing

    iPOS picks the right BOS store

  4. Store

    Receive, prepare, deliver or pick up

  5. Report

    Website orders by store

Client
Bosgaurus Coffee Roasters
Type
Website, online store, operations
Connected to
iPOS, payments, addresses, email
Scope
  • Design
  • Engineering
  • E-commerce
  • Operations integration
01Problem

One order, many systems.

Customers order on the web, stores work on iPOS.

When systems stand apart
Website

Customers pick items and leave their details

Payment and vouchers

Each source keeps its own state of the order

Store

The order must reach the right shop at the right time

02Workflow

From discovery to report.

One path from the customer to the store.

01Customer
02Transaction
03Operations
01
Customer
Discover

Brand, products, locations, articles

Customer
02
Customer
Shop

Pick products, add to cart

Customer
03
Customer
Member

Phone, OTP, benefits, vouchers

Customer
04
Transaction
Pay

Delivery or pickup, choose a method, create the order

Customer
05
Operations
Route to the store

iPOS receives the order, returns a code, confirmations go out

System, BOS store
06
Operations
Report

Website orders summarised by store every day

Operations

Discover BOS → Shop → Member → Order → Pay → Route to store → iPOS → Prepare → Customer receives → Report.

03Brand and content

A Vietnamese coffee story, on one page.

The brand website is the first layer of the platform.

Introducing Bosgaurus

Hero, achievements, message, services, founder's note

Team, journey, articles

Insights, blog and content managed in Notion

Products, locations, feedback

Each BOS store and what customers say

Brand and content
04Online store and checkout

Three steps from cart to order.

Checkout is split into three clear phases.

Customer

Name, email, phone and OTP verification

Delivery

Address, location, delivery or pickup, choose the serving store

Payment

Method, voucher, discount, invoice request

Checkout
05Members and vouchers

Recognise the customer, apply the right perk.

Phone and OTP decide the member benefits.

Verify by phone number

An OTP tells whether the customer is a member

Many sources of offers

Member discount, voucher, coupon, campaign, iPOS voucher

Discounted inside checkout

The total updates before payment

Members and vouchers
06Orders, iPOS and delivery

The order reaches the right store.

Bos orchestrates customers, stores and iPOS.

Choose the serving store

VietMap normalises the address, a suitable BOS store is found

Send the order to iPOS

iPOS returns an order code, Bos saves status, payment, voucher and items

Confirm both sides

An email to the customer and a new-order alert to the store

Orders and iPOS
07Operations reporting

One report a day.

Website orders grouped by store.

A daily job

Pulls orders for a time range

Grouped by store

Orders, payment method, sales

Excel export and email

Sent to the people who need it

Operations reporting
08Numbers

Numbers.

The scale of the Bos platform.

BOS stores connected to the website
3
layers: brand, content, commerce, customer, operations
5
payment methods: COD, MoMo, card, Payoo, QR
5
checkout phases: customer, delivery, payment
3

Breadth of the platform

10
Steps in the flow
8
Integrated services
5
Payment methods
3
Checkout phases

09Scope

What we built.

From the brand website to operations reporting.

Deliverables

Brand website and blog
Online store, cart, checkout
Membership, OTP, vouchers
MoMo, Payoo and other payment methods
iPOS, VietMap and confirmation email integration
Order storage and daily reports

Scope

  • Design
  • Engineering
  • E-commerce
  • Operations integration

Who it is for

  • Customers
  • BOS stores
  • Operations
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